Frequently Asked Questions

Consultations

Select your preferred consultation service, choose an available date and time, complete the payment, and you'll receive a confirmation email with the session details.

Consultations may be conducted via phone call, video call, or your preferred communication platform, depending on the service selected. A photo of the client if comfortable would also help connect with their energies.

Yes. Appointments can be rescheduled up to 24 hours before the scheduled session, subject to availability.

Missed appointments without prior notice may not be eligible for a refund or rescheduling.


Orders & Products

Tracking details will be shared once your order has been dispatched.

Yes. All our crystals are 100% natural and genuine, carefully hand-selected for their beauty and energy. Before they reach you, each crystal is spiritually cleansed and energetically charged with positive intentions. Since every crystal is a unique creation of nature, slight variations in colour, shape, and patterns are a beautiful sign of its authenticity.

Yes, we offer premium gift wrapping for an additional fee of Rs. 250 per product. You can select this option during checkout.

Shipping

Orders are typically processed within 1–3 business days. Delivery timelines vary depending on your location.

International shipping availability depends on the destination country.

We offer free shipping above orders worth Rs.499.

Returns & Refunds

We accept returns within 14 days of delivery for unused items in original packaging. 48 hours for damaged products. Please note that the consultations are non-refundable.

If the product is damaged then within 48 hours, contact our customer service team via email with your order number and reason for return along with a photo of the product.

Refunds are processed within 5-7 business days after we receive your returned item. The amount will be credited to your original payment method.

Payments

We accept all major debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete card details.

Unfortunately, we do not accept payments in installments of any sorts.

General

Astrology provides guidance and insight based on traditional practices and interpretations. Individual experiences may vary.

Yes. Your personal information and consultation details are treated with strict confidentiality.

You can reach out to us via spiritualangelss18@gmail.com or +91 9999344804.